Privacy Policy | PrepWise

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

Account information (name, email address, password)
Profile information you choose to provide
Payment information processed by our secure payment partners

Test Performance Data

Audio recordings of your speaking tests
Written responses to writing tests
Evaluation results and feedback reports
Usage patterns and test history

Technical Information

Device information (microphone, speaker specifications)
Browser type and version
IP address and approximate location
Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our service, including processing test attempts
To generate personalized feedback and assessments
To improve our AI models and evaluation algorithms
To process payments and manage your gem balance
To communicate with you about service updates, security alerts, and support messages
To ensure platform security and prevent fraud

3. Audio and Text Data Processing

Your speaking test recordings and writing test submissions are processed as follows:

Audio recordings are analyzed by our AI systems to generate evaluations
Text responses are processed for assessment and feedback generation
We may use anonymized data to improve our AI models and services
Recordings and responses are stored securely for your future reference
You can request deletion of your data at any time by contacting us

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers: With vendors who help us provide our services (payment processing, cloud storage, analytics)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you give us explicit permission to share your information

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Note that we may retain certain information for legitimate business purposes or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict certain processing activities
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent at any time, where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base. You can control the use of cookies at the individual browser level.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. All data transmissions are encrypted using SSL technology, and audio recordings are stored securely.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
whonayem01@gmail.com